وبلاگ خانه تبدیل شباهنگ مرکز تخصصی تبدیل صدا و تصویر
Travel agencies have been described as “commercial chameleons” whose roles can change even during the same transaction. For example, in a single transaction, it is possible for a travel agency to act in different functions: you do not need your own ATOL if you sell flights as an agent for an ATOL owner. However, you need to record and document your sales. Part 2 of Annex 3 again deals with important rights information. This is where the problems arise with regard to travel agencies (in-store sales) and telephone sales, where the “key rights” of the consumer must be explained BEFORE booking. Part 1 refers to insolvency protection and Part 3 refers to a copy of the regulations in force Many travellers will have booked package holidays through a travel agency. The intermediary can have the booking “dynamically packaged” with various travel service providers. If the package were to be cancelled due to the pandemic or the consultation of the FCDO, the agent would be responsible for the refund, even if he could not receive a refund from the third party, that is. B the airline, as the flight was still operated despite FCDO`s recommendation.
We are aware that until the late 1990s, most packages were based on charter flights. Airlines were owned or affiliated with tour operators, so if tour operators cancelled flights (due to the FCO`s recommendation), a refund could be made without anyone losing! Now, many packages are based on low-cost scheduled flights that have to be paid for and tickets that have to be issued on the day of booking. Any low-cost airline operates on the basis that the fare will not be refunded if a flight is operated (despite FCDO`s recommendation) and customers refuse to travel. Even more important is the fact that an agency relationship is generally considered one of the classic examples of relationships that lead to “fiduciary duties” on the part of the agent. This means that the Agent has a legal obligation: an Agent is a person authorized to act on behalf of another person (i.e. the “Principal”), so that the Agent may interfere with the relationship between the Principal and a third party. The classic example of a representative is a party authorized to arrange the conclusion of contracts with third parties for his client, but the concept of agency is broad and goes beyond the simple conclusion of a contract. It can be applied to almost any scenario where someone does something for someone else. 2) “I visited a travel agency on February 5 and booked a flight to Barcelona.
I paid for the flights when the store closed. I then went back to the agent the next morning (February 6th) and bought a room in a nice hotel in Amsterdam. Obviously, my booking took place within 24 hours, so I`m sure it`s an LTA as I paid separately, is this true? ۳) “A traveler visits an airline`s website and buys a flight. On this site there is a link to an accommodation establishment. The traveler clicks on the link and their name, payment details and email address appear on the third party`s website. The traveler buys a hotel within 24 hours.” To assist travel agents who may be concerned about the scope of the regulations, we will re-examine what constitutes package travel. A “travel agency,” whether online or physical, is spreading throughout the travel industry and often describes arrangements that go beyond the narrower meaning of the word “agency.” It is often used to describe any company that acts in any type of intermediary function, for example: other consequences of frustration, especially what happens to money already paid under the contract, depend on which laws apply to the contract. In English law, some consequences of frustration are defined in the Law Reform (Frustrated Contracts) Act 1943. Under this legislation, contracting parties are no longer required to make unpaid payments and they have the right to recover everything they have already paid. In practice, travel agencies generally arrange for consumers to conclude contracts with customers for the provision of customers` travel services. If the travel agent has clearly indicated to the consumer that the customer`s general terms and conditions form the basis of this contract, the consumer shall be bound by the customer`s general terms and conditions with regard to the provision of the travel service. It often happens that travel agencies operate in different functions in a single transaction.
For example, a travel agency can act: from October 1, 2012, you must provide an ATOL certificate to all customers who pay for a flight or holiday protected by ATOL. The certificate shall indicate how and by whom air transport is protected. All of these points have been carefully addressed in our tour operator contract, which is written in the “non-legal” style for brochures commonly used in the travel industry. The pandemic has highlighted certain circumstances in which it is impossible to conclude a contract as agreed. This treaty is therefore frustrated. Therefore, the contract ends and if consumers have paid money in advance for services or goods that they have not yet received, they are entitled to a refund. As officers may be aware, the Autorité de la concurrence et des marchés is investigating a number of examples where this was not the case, and its investigations are highlighted in the following article. You don`t need any qualifications to set up as a travel agent, so in fact anyone could – although it greatly increases your chances of success if you join a professional association.
That said, customers and the industry probably won`t take you seriously without you. If your airline wants to sell flights or include flights in the packages you offer your customers, your travel agency will need an ATOL. It is important for agents to understand whether the combination of travel services they are arranging for consumers is package holidays or LTAs. Legal obligations will vary, including the requirement for insolvency protection. There is legal information that must be provided in a clear, comprehensible and conspicuous manner in all documents presented or accompanied by consumers before purchasing a package tour or LTA. Travel agencies or travel advisors who order two or more items from the above list should generally be PTR compliant. “Misleading omissions” occur when an intermediary provides insufficient information about a holiday or travel service. It is a violation of the CPP not to provide consumers with the information they need to make an informed choice about a vacation or travel service if it would cause the average consumer to make a different decision. To operate a tour operator or travel agent in the UK, this is a regulated market and will become even stricter with the introduction of the new Package Travel Directive. However, the rules are in place only to protect consumers, not to make it harder to do business in the travel industry.
The travel agency is one of the most complex areas of travel law. In this article, the authors offer a simple guide to some of these complexities. In order to determine the obligations that a travel agent owes to a consumer, it is first necessary to determine the characteristic in which the travel agent acts towards the consumer, which may vary at each point of the transaction. Its tasks are then determined according to this characteristic and the terms of any contract between the travel agency and the consumer. Of course, the analysis we have described above depends on a careful analysis of the facts and circumstances of a particular transaction. .
